Addressing the digital & data proficiency challenge in the public sector

A proposal to “mind the gap”

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Note: This is a project proposal I drafted in January 2020, and have been sharing privately for feedback. Now I’m publishing in hopes for broader input.

There are currently over 20 million government employees in the United States. Although rigorous surveying is lacking, anecdotal evidence suggests most are drastically under-equipped to use, leverage, or oversee technology, even though technology is becoming an essential element of policy making, policy implementation, and general administrative operations.

The high profile failures of projects such as Healthcare.gov only signal the broader issue. Estimates suggest 70% of government technology projects fail, and even that number fails to capture the opportunities for technological progress missed because of a lack of understanding — or more specifically training.

Only recently have credentialed programs emerged to train public servants in digital technologies. These laudable initiatives tend to focus on two key constituencies with distinct purposes 1) training existing high level executive leadership in digital vernacular and best practices; and 2) teaching incoming new employees with pre-existing technical skills how to operate in the public sector. (The latter, it should be noted, cannot guarantee that these potentially highly paid individuals will indeed choose a career in government, given the hiring constraints and payroll limitations.)

Historically, however, public policy and public administration educational programs did not include any tech component in the curriculum. This means that the bulk of government employees — the vast middle of the bell curve outside executives and new recruits — lack the technological proficiency and more pressingly, lack credible venues to level up. It seems overly optimistic to presume that these non-technical employees would or should engage in the numerous “coding camps” to become technical experts. They need not become engineers, just sufficiently proficient in technology to get the job done in the digital age. Indeed these individuals play a critical role in government operations, in every branch. If effectively trained, the outcomes would be significant. To name a few:

With millions of employees spread across thousands of agencies and institutions and various levels of government, tackling the challenge of digital proficiency would be a significant undertaking. Crucially, doing so without relevant and accurate data on the state of the sector would be a fool’s errand. (Indeed many organizations and companies have attempted to build technical training programs — many of which I have personally had a role in, with very limited success.) What’s needed is deeper research into the a) existing skills gap; b) effective mechanisms to address it; and c) tactics to motivate individuals to participate. Put more directly, research ought to center on the following questions:

Fortunately there are examples and research to pull from: federal teams such as 18F and local governments such as the City and County of Denver (Peak Academy) have run effective and well received trainings; and universities such as Harvard and nonprofits such as the OpenGov Foundation have performed research into these questions.

The goal of this project would be to pull together those valuable resources, along with new independent analysis via surveys, interviews, and focus groups into a series of tests to see what works: workshops, online platforms, or offsite retreats — or something else entirely. The scale of this challenge can only be met with rigor and creativity. That said, given the tremendous work happening to train leadership and the next generation of civic leaders, this seems to be the missing piece in institutionalizing a technologically competent and capable government: one that is more efficient, effective, and — critically — responsive to its constituents.

Appendix 1: Example Outcomes

Through various conversations with public sector experts, several (rough) concepts have emerged:

Appendix 2: What I’ve seen so far

Written by

tech optimist and political phil nerd. hacker, writer & maker: http://EthosLabs.us. fmr CDO, @lamayorsoffice; @google; @codeforamerica. http://abhinemani.com

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